Frequently asked questions
General
No appointment is required. We welcome walk-ins anytime during business hours. That said, we also offer private appointments for a more personalized experience. Many clients love this option when celebrating a milestone or when they want to take their time exploring our unique pieces without feeling rushed.
While G Marie is celebrated for extraordinary high jewelry, we also feature what we call Casual Couture, which are refined, wearable designs that bring artistry into everyday life. Our collections are intentionally curated to offer jewelry that suits your style and budget, whether you’re starting your journey or expanding your collection.
Our boutique is built on expertise, trust, and relationships. With a dedicated staff of Graduate Gemologists and jewelry professionals with over two decades of experience, clients know they are in capable hands. Each designer is carefully chosen for their authenticity, artistry, and craftsmanship, giving you access to jewelry of unmatched distinction in our area.
That’s where our team thrives. We take time to understand your taste and lifestyle, guiding you toward pieces that feel natural and personal. Whether you lean toward timeless classics, statement jewelry, or one-of-a-kind artistry, we’ll help you discover the jewelry that feels like it belongs to you.
Yes! We are here for every step of your jewelry journey. From professional appraisals to personalized styling, wishlists, and curated gift consultations, we help ensure your jewelry experience is seamless. With our expertise and dedication, you can feel confident that you’re always supported by a team who truly cares.
Shipping
Yes, we offer free FedEx Overnight shipping for all orders delivered within the continental US.
Orders shipped to Hawaii or Alaska qualify for free FedEx 2-Day shipping.
Yes, all items are fully insured during transit.
Yes, an adult signature is required for all deliveries.
Returns & Exchanges
You have 14 days from the date of delivery to request a return for a full refund. Items must be in their original, unworn, and unused condition.
Yes, exchanges or store credit are accepted within 30 days of purchase. Items must be in original, unworn, and unused condition.
Yes, custom sales, special orders, exchanged items, and any jewelry that has been worn, altered or sized cannot be returned or exchanged.
Please call us at (757) 807-3062 or email info@gmarie.com to request a Return Authorization Number, shipping instructions, and return labels.
Once your return is received, our staff will inspect and verify the item’s condition within 1-3 business days. Approved refunds are processed within a few days, and you’ll be notified by email once complete.